Return Policy

At PoolSeren, our goal is your satisfaction with our products. Our Return and Refund Policy is designed to provide flexibility in case your circumstances change or if you encounter any issues with our chlorine tablets.

Cancellation Policy:

We understand that plans can change, and we accept order cancellations. If your package has not been shipped, a full refund will be processed within 48 hours of your cancellation request. However, once the package has been shipped, we kindly ask that you refuse the package upon delivery.

Return and Refund Policy:

Customer Satisfaction Guarantee:

At PoolSeren, your satisfaction is paramount. If you do not receive our product or receive damaged chlorine tablets, please contact us promptly at poolseren@gmail.com. We are here to assist you and will process a refund without the need for you to return the product.

Refund Process:

Upon receiving your refund request, we will process it within 48 hours. The refund will be automatically applied to your credit card or original payment method. The timeline for the funds to appear in your account depends on your bank or credit card company's policies.

Check Your Account:

If you haven't received the refund within the expected timeframe, please check your bank account. Sometimes, there may be a delay in the refund being officially posted.

Contact Your Bank or Credit Card Company:

If the refund has not appeared in your account, we suggest reaching out to your credit card company or bank to inquire about any potential processing delays. Standard processing times are typically involved in such cases.

Still Haven't Received Your Refund?

If you've followed these steps and haven't received your refund, please don't hesitate to contact us at poolseren@gmail.com. We are dedicated to assisting you and ensuring your complete satisfaction with our products and services.

Thank you for choosing PoolSeren.